Privacy Policy
Like You Planned It respects your privacy and is committed to handling personal information responsibly and transparently. This Privacy Policy explains how Like You Planned It may collect, use, store and disclose personal information when you visit this website, make an enquiry, book a consultation or engage with the business. Like You Planned It is based in Brisbane, Queensland. ABN: 55 161 439 389
1. About this Privacy Policy
We have prepared this Privacy Policy to explain how we manage your personal information in accordance with the Australian Privacy Principles (APPs).
2. Information we may collect
We may collect personal information that is reasonably necessary for our business functions and activities. This may include:
- Contact details (such as your name, email address and phone number)
- Information relating to your planning needs, priorities and preferences
- Details about your celebration, trip or coordination requirements
- Payment and billing information
- Communication history and feedback
3. How information is collected
We generally collect personal information directly from you when you interact with us. This may occur when you:
- Visit and browse our website
- Complete an enquiry form
- Book a consultation
- Communicate with us by phone, email or in person
- Engage our services
4. Why information is collected and used
We collect and use personal information for the primary purpose of providing our services and managing our business. This includes:
- Responding to your enquiries and providing information about our services
- Developing tailored recommendations and support for your plans
- Providing planning, coordination and concierge services
- Processing payments and managing administrative tasks
- Communicating regarding your plans and requirements
- Improving our services and website experience
- Meeting legal and regulatory obligations
5. Sharing information with third parties
We only disclose personal information to third parties where it is necessary for the purposes for which it was collected, or as required by law. This may include disclosure to:
- Suppliers, venues or service providers involved in your plans
- Professional advisors and service providers who assist in our business operations
- Legal or regulatory authorities if required by law
6. Overseas processing
We may use third-party service providers (such as cloud storage or software platforms) that store or process information outside of Australia. We take reasonable steps to ensure these providers handle information securely and in accordance with privacy principles.
7. Cookies and website analytics
Our website may use cookies and analytics tools to help us understand how visitors interact with the site and improve the user experience. You can manage cookie preferences through your browser settings.
8. Storage and security
We take reasonable steps to protect personal information from unauthorised access, use, disclosure or loss. This includes using secure digital storage and ensuring appropriate physical security measures are in place.
9. Accessing or correcting your information
You have the right to request access to the personal information we hold about you and to request that it be corrected if it is inaccurate. To make a request, please contact us using the details below. We may need to verify your identity before:
- Providing access to information
- Making corrections to information
10. Marketing communications
Marketing consent is separate from becoming a client. Submitting an enquiry, booking a consultation or engaging Like You Planned It does not automatically subscribe you to marketing communications. Where marketing emails are offered, you will be given the opportunity to actively opt in. You can withdraw your consent or unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting Like You Planned It. Client testimonials or identifiable event or travel photographs will only be published with relevant permission.
11. Privacy questions or complaints
If you have any questions about this Privacy Policy or how we handle your personal information, or if you wish to make a complaint, please contact us directly. We are committed to working with you to resolve any privacy concerns you may have.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Updated versions will be posted on our website.
13. Legal Compliance
We comply with the Privacy Act 1988 (Cth) and other applicable data protection laws. Our procedures are designed to ensure the integrity and confidentiality of your data.
14. Data Retention
We only retain personal information for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
15. Third-Party Links
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.
16. Consent
By using our website and engaging our services, you consent to the collection and use of your personal information as set out in this Privacy Policy.
Reference Framework
This policy reflects our commitment to the Australian Privacy Principles. For more information on privacy in Australia, please visit the Office of the Australian Information Commissioner at www.oaic.gov.au.